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Built to Stay Running.

A Hybrid WMS Designed for Always-On Warehouse Operations. 

ORCA combines local warehouse execution with cloud connectivity, giving businesses the operational resilience to keep critical workflows moving when connectivity is disrupted. Its hybrid architecture brings together reliable execution, automation orchestration, and AI-assisted decision intelligence to support increasingly complex warehouse operations.

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Why Hybrid WMS Matters

Cloud-based systems offer significant advantages, but warehouse operations depend on reliable, real-time execution. When connectivity is disrupted, critical workflows can be affected, creating delays that impact productivity and fulfillment.

ORCA takes a different approach, combining local warehouse execution with cloud intelligence to deliver greater operational resilience without sacrificing connectivity, visibility, or flexibility.

ORCA icon 7 Local execution: Keep critical warehouse workflows running during cloud connectivity disruptions.
ORCA icon 7 Cloud intelligence: Maintain access to centralized visibility, analytics, and AI-assisted decision support when connected.
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violet-box The Best of Both Worlds

Local Execution + Cloud Intelligence

ORCA combines local warehouse execution with cloud connectivity to support reliable operations, responsive automation, and enterprise-wide intelligence. Critical workflows run within the facility, while cloud-based capabilities provide centralized visibility, analytics, and coordination across warehouse operations.

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Operational Continuity

Keep critical warehouse workflows running locally during cloud connectivity disruptions, helping minimize downtime and maintain fulfillment operations.

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Responsive Automation

Coordinate robotics, conveyors, and automated equipment through local execution to support timely decisions and efficient material movement.

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Enterprise-Wide Visibility

Connect warehouse operations through centralized reporting, performance analytics, and visibility across multiple facilities.

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Adaptable Architecture

Combine local execution with cloud-based capabilities in an architecture designed to support changing operational requirements and warehouse environments.

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AI-Assisted Decision Intelligence

Turn warehouse data into actionable insights through analytics and AI-assisted guidance that support faster, more informed operational decisions.

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Reduced Cloud Dependency

Maintain critical execution capabilities locally, reducing reliance on continuous cloud connectivity for day-to-day warehouse operations.

yellow-cube-icon Hybrid Architecture

How ORCA Keeps Warehouse Operations Moving

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violet-box Warehouse Resilience Research

The Real Cost of Warehouse Downtime

Warehouse downtime is more than a technical inconvenience. It can disrupt fulfillment, delay shipments, and create significant financial consequences. Our warehouse resilience research highlights the frequency of system outages, their operational impact, and the growing importance of reliable warehouse technology.

62%

Experienced an outage in the past 24 months

80%

Experienced a partial or complete warehouse shutdown due to outages

65%

Reported downtime costs of at least $5,000 per hour

90%

Reported that warehouse automation depends on WMS uptime

 

Source: Synergy Logistics, Market Report: Warehouse Resilience and Downtime.

violet-box Core Features

 Key Capabilities 

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01

Automation Orchestration

Integrate robotics, ASRS, AMRs, and manual workflows within one coordinated system. 

02

Multi-Site Network Visibility

Manage distributed warehouse networks with centralized reporting and control. 

03

Warehouse Intelligence

AI-assisted monitoring highlights operational risks and performance opportunities. 

04

Hybrid Deployment Model

Combine local warehouse execution with cloud-based analytics, coordination, and backup.

cude-icon Ideal For

Who ORCA is Built For

ORCA icon 7 Automated distribution centers
ORCA icon 7 3PL and multi-client warehouses
ORCA icon 7 Retail and e-commerce fulfillment operations
ORCA icon 7 High-throughput logistics environments
ORCA icon 7 Multi-site warehouse networks
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violet-box The ORCA Advantage

 Why ORCA? 

Icon - Always-On Operations
Always-On Operations

ORCA maintains critical warehouse execution locally during cloud connectivity disruptions, helping minimize downtime and keep operations moving.

Icon - Built for Automation
Built for Automation

Coordinate goods-to-person systems, robotics, sortation, and traditional warehouse processes through integrated automation orchestration.

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Hybrid Architecture

Local execution supports real-time warehouse workflows while cloud services provide analytics, visibility, and network coordination.

Icon - Intelligent Decision Support
Decision Intelligence

Embedded AI provides operational insights to help teams identify issues, monitor performance, and make more informed decisions.

Icon - AI-Powered Support
AI-Powered Support

AI assistance helps teams troubleshoot issues, find answers, and resolve questions to support productive warehouse operations.

Icon - Scales Across Your Network
Scales Across Your Network

Support multiple warehouses with centralized visibility while allowing each site to maintain local execution capabilities.

faqs-2
cude-icon-2 Frequently Asked Questions

your questions, answered

What is ORCA?

ORCA is Synergy Logistics' next-generation hybrid warehouse management system (WMS), designed to combine local warehouse execution with cloud-based intelligence. Its architecture supports operational resilience, automation orchestration, real-time warehouse workflows, and AI-assisted decision-making. ORCA helps businesses manage increasingly complex warehouse operations while reducing their dependence on continuous cloud connectivity for critical execution processes.

How is ORCA different from a traditional cloud-based WMS?

Traditional cloud-based warehouse management systems typically depend on continuous connectivity to cloud-hosted services for warehouse execution. ORCA takes a hybrid approach, running critical warehouse workflows locally on compact edge servers while maintaining an active connection to the cloud.

This architecture combines responsive local execution with cloud-based intelligence and backup capabilities. If cloud connectivity is disrupted, critical warehouse processes can continue running locally, helping minimize the operational impact of an outage.

Does ORCA require large on-premise servers?

No. Unlike traditional on-premise warehouse management systems that often require substantial server infrastructure, ORCA uses compact edge servers located within the warehouse.

These small, purpose-built servers handle critical warehouse execution locally without the complexity of maintaining a traditional on-premise WMS environment. ORCA combines this lightweight local infrastructure with cloud-based services for centralized visibility, intelligence, and backup capabilities.

What happens to ORCA during an internet or cloud outage?

ORCA is designed to maintain critical warehouse execution during cloud connectivity disruptions. Under normal operating conditions, local edge servers and cloud services work together, supporting responsive warehouse workflows, centralized intelligence, and active backup capabilities.

If the connection to the cloud is interrupted, critical execution processes continue running on the local edge servers rather than waiting for cloud connectivity to be restored. Cloud-dependent capabilities may be temporarily unavailable, but warehouse operations can continue locally, subject to the availability of the facility's infrastructure.

Does ORCA's hybrid architecture affect warehouse system performance?

ORCA is designed to deliver responsive warehouse execution by processing critical operational workflows locally, close to the equipment and activities they support.

Rather than depending on continuous communication with a remote cloud server for every execution task, ORCA uses local edge processing alongside cloud-based intelligence and backup capabilities. This approach supports real-time warehouse operations while reducing the risk that connectivity disruptions will interrupt critical workflows.

Does ORCA support warehouse robotics and automation?

Yes. ORCA includes native automation orchestration capabilities designed to coordinate warehouse robotics, conveyors, sortation systems, goods-to-person technology, and manual workflows within a unified system.

By bringing automated and traditional warehouse processes together, ORCA helps businesses coordinate material movements, improve operational efficiency, and manage increasingly automated fulfillment environments.

Unlike SnapFulfil, which works with Synergy's SnapControl orchestration platform, ORCA incorporates automation orchestration directly into is WMS architecture.

How does ORCA use artificial intelligence and decision intelligence?

ORCA incorporates AI-assisted intelligence to help warehouse teams interpret operational data, identify potential issues, monitor performance, and make more informed decisions.

Its capabilities include advanced analytics, operational guidance, and AI-assisted support. These tools help businesses move beyond traditional reporting toward actionable warehouse intelligence, giving teams greater visibility into operations and supporting faster, more informed decision-making.

Can ORCA support multiple warehouses and 3PL operations?

Yes. ORCA is designed to support multi-site warehouse networks and complex third-party logistics (3PL) operations.

Its hybrid architecture combines local execution at individual facilities with centralized cloud-based visibility and analytics, helping businesses monitor performance and coordinate operations across multiple locations.

For 3PL providers, ORCA also supports multi-client inventory management, customer-specific workflows, billing, and customer portal capabilities, helping logistics providers manage multiple customers within their warehouse operations.

Can ORCA integrate with ERP systems and other business applications?

Yes. ORCA is designed to integrate with enterprise resource planning (ERP) systems and other business applications to support the exchange of inventory, order, and operational information.

These integrations help connect warehouse execution with broader business processes, improving data consistency and operational visibility. Specific integration requirements depend on the applications involved, the information being exchanged, and the customer's technical environment.

What is the difference between ORCA and SnapFulfil?

Both ORCA and SnapFulfil are warehouse management systems developed by Synergy Logistics, but they use different architectures.

SnapFulfil is a proven, configurable cloud-based WMS designed for rapid implementation, flexible warehouse workflows, and efficient fulfillment operations. It can work with SnapControl to coordinate warehouse robotics and automation.

ORCA is a hybrid WMS that combines local execution on compact edge servers with cloud connectivity, intelligence, and active backup capabilities. It also incorporates automation orchestration and AI-assisted decision intelligence directly into its architecture.

The right choice depends on your warehouse requirements, operational complexity, automation needs, and long-term technology strategy.

Still have questions?

Our team is here to help. Get in touch and find the answers you need.

Contact Our Team
yellow-cube-icon Contact

Let's Talk About Your Warehouse's Future

Looking to improve operational resilience, coordinate warehouse automation, or gain greater visibility across your operations? Our team can help you explore how ORCA's hybrid WMS architecture could support your business.

Tell us about your warehouse challenges, and we'll discuss how ORCA fits your operational requirements and long-term technology strategy.

How Can We Help?